Terms of Service

1. Agreement and business authority

These Terms of Service (“Terms”) govern your use of frictionwerks.com and services you purchase from FrictionWerks. By using the website, accepting a proposal, or completing checkout, you agree to these Terms. If you act for an organization, you represent that you have authority to bind it.

A signed proposal, statement of work, or other written agreement may add to or modify these Terms. If the documents conflict, the signed agreement controls for that engagement.

2. Services and scope

FrictionWerks helps organizations identify recurring operational friction and build practical, AI-assisted workflows around trusted source material and human review. The particular work, deliverables, timing, dependencies, and fees are those described in the applicable offer or written scope.

Changes to an agreed scope, new integrations, or work made necessary by information that was unavailable when the scope was prepared may require a written change and additional fees.

3. Founding 90-Day Program

The website offer is a fixed three-month engagement consisting of a $250 setup fee and three monthly service installments of $149 each, before any applicable tax. Checkout charges the setup fee and first monthly installment together, followed by two additional monthly installments. The published offer ends after the third monthly installment and does not renew automatically.

By completing checkout, you authorize Stripe to charge the payment method you provide according to that schedule. You are responsible for keeping your billing and contact information current and for all charges authorized by your organization.

4. Your responsibilities

You will provide timely access to the people, systems, source material, decisions, and permissions reasonably needed for the work. You are responsible for confirming that you may share submitted material and for reviewing outputs before they are used in decisions, communications, or production work.

Do not submit regulated, highly sensitive, or legally restricted information unless the applicable scope expressly permits it and appropriate safeguards have been agreed in writing.

5. AI-assisted work and third-party services

AI systems can produce incomplete, inaccurate, or unsuitable output. FrictionWerks designs for human review, but you remain responsible for decisions made from, and final uses of, delivered output. No workflow should replace professional judgment where law, safety, finance, employment, health, or another sensitive matter requires it.

An engagement may depend on third-party products selected or approved by you. Their availability, security, terms, and charges are governed by their providers. FrictionWerks is not responsible for a third party’s independent acts or service changes.

6. Confidential information and data

Each party will use the other party’s nonpublic information only as reasonably necessary for the engagement, protect it with reasonable care, and disclose it only to people and service providers who need it for that purpose. This obligation does not cover information that is public through no breach, already known without restriction, independently developed, or lawfully received from another source.

A party may disclose information when legally required after giving notice when permitted. Our handling of personal information is described in the Privacy Policy.

7. Ownership and permitted use

You retain ownership of the source material and organizational data you provide. After payment of applicable fees, you own the project-specific workflow documentation and deliverables created specifically for you, excluding FrictionWerks materials that existed before the engagement or were developed independently of it.

FrictionWerks retains its methods, reusable templates, tools, software, general know-how, and improvements that do not disclose your confidential information. To the extent those materials are included in a deliverable, FrictionWerks grants you a perpetual, nonexclusive license to use them internally with that deliverable. Third-party materials remain subject to their own licenses.

8. Acceptable use

You may not use the website or services to violate law, infringe another person’s rights, defeat security controls, introduce harmful code, misrepresent identity or authority, or build or operate a system intended to deceive, discriminate unlawfully, or cause harm. FrictionWerks may pause affected work when reasonably necessary to address a security, legal, or safety concern.

9. Cancellation and refunds

The Founding 90-Day Program is a three-month commitment rather than a cancel-anytime subscription. Cancellation, refunds, billing corrections, and FrictionWerks-initiated cancellations are governed by the Refund & Cancellation Policyand any applicable signed agreement.

10. No guaranteed outcome

FrictionWerks will perform agreed services with reasonable care. The website and services are otherwise provided without warranties that are not expressly stated in a signed agreement. To the extent allowed by law, FrictionWerks disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee a particular cost saving, revenue result, error rate, adoption level, or uninterrupted operation of a third-party system.

11. Limits of liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, or consequential damages, or for lost profits, revenue, goodwill, or data arising from the services. FrictionWerks’ total liability arising from an engagement will not exceed the fees you paid FrictionWerks for the services giving rise to the claim during the three months before the event that created the claim.

These limits do not apply where they are prohibited by law and do not limit payment obligations, misuse of intellectual property, breach of confidentiality, fraud, or willful misconduct.

12. Suspension and termination

Either party may terminate an engagement for a material breach that remains uncured after reasonable written notice, or immediately when necessary to respond to fraud, unlawful activity, or a material security risk. Provisions concerning payment, confidentiality, ownership, disclaimers, liability, and other terms that by their nature should survive will continue after termination.

13. Changes and contact

We may update these Terms as the website or services change. The effective date above identifies the current version. Material changes will apply prospectively unless law or a written agreement requires otherwise.

Questions about these Terms may be sent to support@frictionwerks.com.